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Reviews
Top review highlights
Pros
1
Highly professional and knowledgeable staff
“Everyone was very professional and make you feel very comfortable. My case worker Stacy was Awesome. She returned every phone call in a timely manner and was very thorough with explaining everything that was going to happen from the beginning to the end.”
2
Friendly and caring approach
“They treated me like humans and not like a number. Very friendly staff, that made us feel comfortable, and welcome.”
3
Efficient and timely service
“Fast, friendly, patient, and efficient!”
4
Clear communication and explanation of process
“Cassie has been a great help to me! She were friendly and very professional. Thank you for all your help!”
5
Positive client experiences
“Brock and Stout has helped me so much.I was constantly stressing about everything.I no longer am thanks to them.”
Cons
1
Lengthy wait times for appointments
“The only problem that I have is having to wait a long time. My appointment is at a certain time but I had to wait almost an hour before I was seen by the representative.”
2
Lack of personalized attention in some cases
“Don't feel they took the time to get to know me but got the job done”
