Lawyers map
Reviews
Top review highlights
Pros
1
Responsive and helpful staff that provide excellent customer service
“Courtney was such a nice, personable person! Actually enjoyed speaking with her!”
2
Attorneys and case managers who are attentive and keep clients well-informed throughout the process
“Vickie Todd was amazing! She stayed in touch regularly throughout a very complicated and long process. She kept us informed and was patient in answering our questions.”
3
Ability to resolve cases efficiently and obtain favorable outcomes for clients
“They were able to get All our medical bills covered as well as compensation for pain and suffering ALL WITHIN 6-7 months, during 2020!!!”
4
Strong reputation and community involvement
“The Vance Law Firm has an outstanding reputation. The staff has gone above and beyond my expectations.”
5
Compassionate and empathetic approach in handling client matters
“The Vance Law Firm is top notch. Not only are they involved in the community - they handle cases with care. They are committed to their clients and their welfare. Compassion and empathy are the key and they do it well.”
Cons
1
Poor communication and lack of responsiveness from attorneys and case managers
“It has been a whole year and I still have not seen anything. I was told that after my bills were paid, I was going to get less than $3000.00.”
2
Dissatisfaction with the final settlement amount received by clients
“I got less than half of my settlement back. The communication was very poor and Honestly they didn't go into detail with me on anything.”
3
Concerns about the firm's transparency and fairness in handling cases
“Don't believe tha”
4
Difficulty in reaching and communicating with the assigned attorney
“I have never met Vance, I have never met Laura Eubanks, I have seen Tracy Carsey maybe twice in a whole year.”
5
Perception of the firm prioritizing their own interests over the clients'
“They lure you in for reasons of their own benefit...Alot of bad SERVICE..”
