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Reviews
Top review highlights
Pros
1
Excellent customer service and communication
“Morgan & Morgan made things very clear and easy for me to understand. Their communication is very prompt, and their follow through is very thorough.”
2
Knowledgeable and experienced attorneys
“Steven Jones of Morgan & Morgan is the best personal injury lawyer in the State of Arizona!”
3
Compassionate and caring towards clients
“They were caring and helpful during this stressful time.”
4
Efficient and responsive
“The most responsive law firm of all I contacted. Super nice paralegals. Very understanding.”
5
Successful in obtaining favorable outcomes
“The results of Mr. Jones' extraordinary knowledge of neurology and the insurance industry resulted in a gross recovery just under a million dollars.”
Cons
1
Lack of communication and responsiveness
“Communication is lacking to much effort from me the client to get attorney and others to respond.”
2
Dropping cases without notice
“Never got a call back. And after a while dropped my case because my lawyer went to another firm, with no notification.”
3
Prioritizing high-value cases over smaller ones
“Unless you got a case that might net you a million dollars or two, these people are like Las Vegas you take a chance.”
4
Difficulty in reaching attorneys directly
“I was told yesterday that the Legal team would contact me by 9am this morning! Another lie.. I have yet to be contacted.”
5
Inconsistent or poor service quality
“Horrible client service. There was very little communication. I finally heard from someone on the last day I had to file an appeal because the case was lost.”
