Reviews

Andre and team are excellent to work with.

I needed to revise my Trust due to a death in my family. I met with Andre Pennington who helped me think about how to best go about doing that. Andre guided me through my new situation and produced a great binder that contained all my important documents. I also received a large envelope which contained all my original documents. I recommend Pennington Law to anyone seeking advice about estate planning.

My wife and I had an appointment to get our affairs in order with my wife’s recent Alzheimer’s diagnosis Andre put us at ease and showed us our options and our cost up front. I feel we had an immediate connection with him due to our military backgrounds. We left his office with the weight on our shoulders lifted. I highly recommend Pennington Law Firm.

If I could give 10 stars I would! Integrity is everything!

Andre was there for me as soon as I needed his assistance. He helped me get through a process I’ve never been through. I’m so thankful he was there to help me understand the information presented to me.

Be Vang was professional and thorough. He presented a complex topic in a clear manner.

Our first visit to Pennington Law required my husband, Randy, and I to wait over an hour to see Mr. Pennington, with whom we had an appointment. We never ended up seeing him at all because one of his clients was in the midst of an emergent situation. We were then led to the office of a female paralegal who was very friendly and also very professional. We were impressed with how knowledgeable she was. She was taking down our information and starting the process for us to obtain a living trust. Then we were interrupted because Mr. Pennington needed this young woman to help him with the emergency. By this time, we were wondering why we were being "passed around!" I've written all this so that you will know the truth about what happened to us while in the process of developing our first impression of this law firm. We finally landed in the office of Be Vang. He apologized for the way we had been treated that morning and assured us that this day's events had been quite atypical from the events that take place most days at this law office. Mr. Vang's warmth, knowledge, and professionalism caused us to relax and come away with a positive first impression of him and of the entire law firm. I'm glad we didn't misjudge this law office and the people who work there by the unfortunate events of our first visit to their practice. I'm glad we didn't jump to the wrong conclusions!

Hi Andre, I appreciate you replying to my review. I appreciate your condolences. Thank you. I feel you care and you do want to help people and it shows. I just wished your answering service had the same care and concern as you do. I only wrote this review because if you don’t know what’s going on with the first point of contact, you can’t make improvements. I do believe there is miscommunication somewhere. I am in no rush. I not quite sure where my urgency came into play. I did not schedule a consult or an appointment with you. I was given a date of 1/8 for the a consult date. I was not given a time. No information was provided on whom the consult was with. I simply decided to decline scheduling because I did not have a good first impression. I wrote my review solely based off my first point of contact. If I could make a recommendation. I would ask your answering service to give information on how they set up consults, who they would like to schedule the client with and dates of availability. Then gather the personal information to schedule. If you would like to personally reach out to me, you do have my information. Thank you again for your reply. ** Initial Review** I called to inquire about modifying my trust and will. I spoke to Michelle and told her I needed to make modifications to my trust and need to change my POA as well as my guardianship. There could be some other things I need to modify as well, but I was unsure. She told me to hold on for a minute and all of a sudden anther lady picked up the phone. Michelle never told me she was transferring me to someone to help me with my questions, just asked me to hold on a minute. I spoke to that lady about the above information. She told me she doesn’t do guardianship. What!? I told her, so my son will go to the state. No! Guardianship of a child, in the event I pass away. Legal gaurdian. She told me she is in probate and transferred me back to, Michelle. I spoke to Michelle again and told her I needed to modify my trust, as my husband passed away and I need to update it. She told the guardianship is what threw her off. How so? Because you didn’t ask further questions. Don’t asks questions, just assume. No condolences for the loss of my husband. She just rolled right on to grabbing my info. She asked for my name and then my email. I stoped her and asked why she was getting my information. She told me to schedule me a consult. I gave my info and then she tells me they are closed all Christmas week and gave the next availability on 1/8/24 for an in office consult. No option for a call? She responded, we can do a zoom. No call option? Little hard with a toddler. She didn’t even tell with who the appointment would be with. Just a date. Here’s a better way to speak to new client. I’d like to set you up with one of our our estate attorney, John Doe. I’m confident he can help with any questions you may have. The first date I would have available would be on 1/8. Also, really listen, to understand. Ask questions if you’re unsure. Tell people that you’re transferring them to someone, instead of hold on a minute. I declined the consult. I felt there is something really off and my first impression was not a good one. When the first point of contact does not ask adequate questions for the needs of a new potential client, it is unprofessional. First impressions matter. How can I be sure I’m being set up with an estate attorney. Ask questions first. Make sure you understand and if you don’t, find someone to assist clients if in doubt. Then ask if the client would like to set on a consult and who the estate attorneys are. Then gather the necessary information. Don’t just ask for information first and then tell me a date for a consult. Communication is key. Client care is also a nice touch.

very thorough

Very professional. Explained the matter well. Recommended.

This is by far the best estate planning and probate company in AZ. I have been using them for years and refer all my clients to them. Very professional and knowledgeable

Andre is very knowledgeable and was able to answer all of our questions about Living Trusts and Annuities. We love that we were able to find a local, family owned firm to handle our affairs. We highly recommend Pennington Law for all Estate and Financial Planning decisions.