Reviews
Top review highlights
Pros
1
Responsive and helpful staff
“Willing to help me immediately. That made me so happy. Crazy thing happens-the next business day I received the check the insurance owed me!!!”
2
Effective in resolving issues
“They weren't as knowledgeable as I felt they should be but they went out of their way above and beyond to resolve my issue for me. I was very happy and relieved.”
3
Excellent customer service
“Great customer service. Very helpful.”
Cons
1
Lack of responsiveness and communication
“Left multiple messages and got no call back”
2
Inconsistent quality of service
“They weren't as knowledgeable as I felt they should be but they went out of their way above and beyond to resolve my issue for me.”
3
Failure to investigate and address issues
“It was disappointing they didn't investigate and find out the reality of the situation.”