Lawyers map
Reviews
Top review highlights
Pros
1
Knowledgeable and helpful in explaining options and the legal process
“David was very knowledgeable and helpful in explaining our options and the process.”
2
Excellent customer service and professional approach
“David and his team display complete dedication to their clients no matter what.”
3
Accessible and responsive to clients
“David was totally accessible and giving with his time.”
4
Negotiates on behalf of clients to get favorable outcomes
“They negotiated on my behalf to the client and got about $4,000 knocked off the balance if paid in full.”
5
Cares about the community and goes the extra mile
“David really cares about the community, and he took the time to help bring resolution to a long-standing issue.”
Cons
1
Instances of rude and unprofessional behavior by some staff members
“Very rude customer service. I've called multiple times to get an update on my case and the times I've called, I always got answers and the person on the other line was nice. This time, I called and got a lady by the name of Liz. She was super rude.”
2
Lack of communication and transparency regarding changes in processes
“We never received a letter, phone call or email informing us we needed to set up payment processing with a new company. The payments stopped and we wrongfully assumed it was a covid relief suspension.”
3
Slow or inadequate response in resolving client issues
“To date we have ONLY received one empty envelope from them in December, and after a frustrating phone call with their STILL CLOSED FOR COVID19 office, received a SCANNED copy of the document, not a wet copy the MVD requires.”
4
Perceived bias towards larger clients and corporations over individual clients
“Basically Collections Agency run by Lawyers working for Big Corporations hassling the little guys, threatening people to revoke licenses if they miss a payment.”
5
Instances of mistaken identity and incorrect account information leading to issues
“They have mistaken me for someone else and are garnishing my wages! This is unbelievable, sloppy and unprofessional work!”
