Reviews
Top review highlights
Pros
1
Excellent customer service and responsiveness
“He was excellent at solving my debt issues quickly and efficiently”
2
Flexible payment plans and ability to accommodate individual needs
“If I needed to skip a payment and catch up later, they were totally willing to work with that.”
3
Transparency and ongoing communication about account status
“I can visit their website and check in to see how we're doing, who is being paid off, who's paid off, and who's left.”
Cons
1
Lack of clarity on the payment process and what's being paid
“You never know where you're at, and they only pay one bill at a time. It's definitely not helping when you don't know what you're paying on, or what's next.”
2
Difficulty in getting accurate and timely information from the company
“It is hard to get an answer too, then it may be the wrong one.”