Reviews

This is the first choice of our company. Great team. Maximum efficiency This is the first choice of our company. Great team. Maximum efficiency

Fast legal help. Excellent Staff. Affordable. From the on-set, courteous and available throughout the entire time.

What was good about this product or service overall? Easy to schedule a time to speak. Very informative, polite, and pleasant to speak with. Could anything have been better? We did not need a full service or review since we did not have a suspension. Our call was limited to preventative measures and how to ensure common mistakes do not occur. We still received valuable information about how to carry on business and where to be particularly prudent based on where other businesses have had the most trouble. How was the support? I would without hesitation recommend this group, and Ken in particular, in the future. Thank you for your help.

I cannot stop praising Kenneth and Leito enough. They undoubtedly have superb customer support!. Kenneth was kind enough to schedule a call with us and take us through the process in detail. We spoke with many other Lawyers regarding our account suspension, but they seemed to not have even half the knowledge as Ken. Though we did not take their services as our account got reinstated based on the previous appeal that we had made on our own. they did not shy away in answering the queries. I am sure to take their services for any future requirements.

Ken is experienced and very easy to work with. I highly recommend this lawyer if you want your Amazon IP issues resolved in a timely manner. Ken's assistant was also super helpful in getting the last details sorted.

Reinstated our account in a quick manner. Has a lot of experience in the field and knew exactly what to do.

Being a first time seller on Amazon, I mistakenly unprofitably sold a patented product. I was in the process of having Amazon destroy the remaining inventory when I received word from Amazon, they were removing the listing. I wasn't really concerned because I was already in the process not selling the product but Amazon held the payments of the sales of my second product I was in the process of selling. Initially, I thought Amazon was holding payments because I never had a good selling product and they needed to know it wouldn't be returned in large quantities. After 30 days, my payments were still on hold. I finally spoke with a competent seller central rep and they told me the payments will NOT be released until a settlement is made with the patent holder. TOTALLY UNFAIR and I can go on for days about Amazon's power to freeze unrelated payments but there's too much to say about that topic. The fortunate thing I can say is Amazon didn't deactivate my account, they only froze all payments. Also, I tried to message Amazon about their right to hold payments unrelated to the patented product and never received a response. Another call to seller central support revealed that basically Amazon will only reverse their restriction when the patent holder sends them confirmation of a settlement. I googled attorneys for Amazon sellers. I actually found Mr. Eade when reading a review about another attorney's services and in one of the bad reviews, the person mentioned they had to get a second attorney (Mr. Eade) so that's how I learned about his services. Before I paid for his services, I asked alot of questions which he answered before I made a payment to him. I wanted to know how cases like mine pan out and his answers never guaranteed a result. His answers stated possible results and also what action could be taken if the desired result wasn't achieved. I appreciated the honesty in his replies. Also, he responded quickly to all my questions. Result - (As per the agreement I signed to resolve the issues, I cannot reveal exact details of the settlement) but when I emailed the patent holder's attorney before obtaining Mr. Eade's services, they only reduced their settlement offer by a half. With Mr Eade's help, the final settlement was a quarter of the original settlement amount. The one thing I would like to reveal to allow anyone reading this review, I did NOT sell many of the patented product. The argument to the patent holder was I sold 120 sets and if those sales produced $10 profit (which they didn't for me - all sales were unprofitable due to high PPC spend), those sales in theory took $1200 from the patent holder's pocket. If you add court fees to that amount, I don't believe the settlement amount should be more than $2000. The result was more which I wasn't pleased about and I don't know how courts would rule on cases like these and I don't blame the patent holder because if I had a patent and someone sold my product, I would hope to have recourse but I do NOT agree that Amazon should have the right to hold profits from another product and hold your account "hostage" until you settle with the patent holder. I agree that Amazon should have the right to remove a listing and not allow you to continue sales and I agree if your account gets multiple strikes for selling patented products, your account should be suspended but to hold your payments "hostage" is NOT ethical. I mistakenly sold a patented product. It was my first attempt to sell a product on Amazon and it was a valuable and costly mistake. One last point about Amazon - when a patent holder presents a patent to Amazon, they should have the ability to immediately shut listings down. This product is still being sold by knowing and unknowing sellers. Amazon could stop this but they don't. They allow the sellers to sell the product then wait for the patent holder to get a temporary restraining order against the sellers and then hold all their payments which includes any proceeds

Amazon were threatening to deactivate my account if they didn’t receive a plan of action and invoices, I had 48 hrs. Kenneth has the appeal ready in under 24hrs. Their service was excellent, they are available 24/7 and answered all of my questions! I definitely recommend him for all Amazon issues!

We have been doing business on amazon of 3 years now and had our share of misfortunes while dealing with amazon seller support. Recently we have had our listing suspended on amazon due to misinterpretation of the FDA policy. After doing the due diligence Kenneth knew exactly how to appeal in this case with proper case preparation and documentation and was able to get our listing and product reinstated within 24 hours! Kenneth knew all the right avenues for appeal submission and escalations. Thank you for the service!

I hired Kenneth for an Amazon Account reinstatement. I was especially pleased with the speed and the quality of Kenneth and his team. Way better than other services! Thank you

We tried everything by ourselves to reinstate our Amazon Seller account but couldn't succeed. Mr. Eade investigated our issue and came up with a plan. We are very happy that we hired him for our case. Our account finally reinstated after several attempts. Amazon is an important channel for our business and we are very grateful we can utilize Amazon. Thanks again.

Happy that I decided to go with this company. It took a lot of back of forth with them as well as Amazon, but in the end, they provided a service that I was unable to do myself. I'm grateful for them and would use them again in the future.