Reviews
Top review highlights
Pros
1
Excellent customer service and communication
“They have help me with all my bills and the flexibilty of the customer services were amazing.”
2
Effective debt negotiation and settlement
“Excellent work by Garson!”
3
Consistent positive experience and satisfaction
“I am very happy with MLG and the progress they have made. They have been very helpful.”
4
Caring and supportive staff
“They are the best”
5
Ability to become debt-free
“Since Day 1 to the end they are all very professional and did exactly what they promised me that they would do to help me get out of debt.”
Cons
1
Lack of transparency in fees and pricing structure
“The pricing structure was not up-front or clear. I was definitely "had" with this one as a real greenhorn on what to expect industry-wide.”
2
Slow progress in debt settlement
“I feel like their progress is so slow.. their getting paid more than getting my settlement paid off.”
3
Inconsistent communication and contradictory information
“Each time I speak to a representative, each one has a different senerio to explain to me.”
4
Negative impact on credit score
“All debts they settle go as a charge off on your credit report. So every creditor will know what you did. This is not to mention your credit score will plummet t”
5
Potential for hidden costs and consequences
“Any time they settle your debt, they take 29% of the settlement as their fees. If They save you 50%, you really only save 21%.”