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Reviews
Top review highlights
Pros
1
Exceptional client service and communication with the legal team
“They were very responsive and patient during a difficult situation. My attorney explained everything, and I am pleased with my outcome.”
2
Knowledgeable and experienced attorneys who achieve positive results
“Mr. Williams is a brilliant attorney whom I'd recommend to all who face difficult circumstances.”
3
Personalized attention and care for each client's needs
“Elia is a class act. He's one of those people that you just instantly feel comfortable with.”
4
Efficient and timely handling of cases
“They kept me informed of everything. They were able to do the impossible. My life would have been destroyed had I not been lucky enough to find these people.”
5
Multilingual and culturally diverse team to serve various client needs
“This is a multilingual firm! I'm very grateful to Mr Root, Mariela and Edgar, they were with me the whole way throughout my process, keeping me up to date, gave me free legal advices, not related to my case!!!”
Cons
1
Difficulties reaching the attorney or getting updates on the case
“It was so difficult to talk to anyone when calling about my case. I called several times and left messages with no return call.”
2
Unsatisfactory communication and lack of transparency
“Despite their reputation for reliability, the process has been more burdensome than anticipated. Significant delays in starting applications and a lack of timely updates have been particularly frustrating.”
3
High legal fees that may not match the level of service
“For ”
4
Inconsistent or poor quality of representation by the legal team
“They never answer the phone and have changed my case manager so many times I can't keep up anymore. I can never get an update on my case I really regret going with this firm.”
5
Failure to adequately inform clients about case status and progress
“I was told by Mr. Root, and by another gentleman, that it was gonna take about 2 to 3 months, (worst case scenario six months) For the FOIAS to be ready. It's been OVER 16 months since then, and not even the FOIAS are ready.”
