Reviews
Top review highlights
Pros
1
Thorough and conscientious lawyer who explains things clearly and guides the client through the process step-by-step
“Mark is a thorough and conscientious lawyer. He explains everything clearly and takes me through all phases of the process step by step. I am very pleased with his work.”
2
Responsive, knowledgeable, and understanding lawyer who prioritizes the client's needs
“Mark himself is responsive and well-versed in his practice. I am very satisfied!”
3
Highly knowledgeable and intelligent lawyer who anticipates the client's questions and ensures their health is taken care of
“He anticipated a lot of questions I had and made sure that my health and the health of my husband was taken care of first. I couldn't have asked for a better lawyer.”
Cons
1
Poor communication and difficulty reaching the lawyer directly
“I could never reach him directly: the best he would do is call me back in response to an email. Even after payment of a retainer, he did not provide a cell phone number where clients could reach him directly.”
2
Unresponsive and unprofessional staff
“I called and have the lady who answered my call information about my case. She said either Mr. Frost or herself would get back to me. No one returned my call. On day three I called back and the machine answered and I left a message. Two days later no return call. Very unprofessional.”
3
Lack of attention to client's availability and scheduling
“I gave him, at his request, a list of dates when I would not be available to attend a hearing [only 1 day every other month], yet he allowed the other side to calendar that very date without objection.”