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Reviews
Top review highlights
Pros
1
Excellent customer service and communication
“Vanessa Alvarez has tremendously exceeded expectations. She took on my case and has been working on my behalf flawlessly. I am very grateful that she is by my side fighting for me. She has treated me like family and calls me daily for not only updates but to check on me to see how I am doing.”
2
Knowledgeable and dedicated attorneys
“The staff at JT Legal Group are not only highly skilled but also incredibly personable. They made me feel safe and reassured throughout the entire process, always keeping my best interests in mind.”
3
Timely and successful case resolutions
“I am genuinely impressed by the outstanding service provided by this personal injury law firm especially Jackie CEO. From the moment I first reached out, their professionalism and commitment to their clients was evident. They were prompt in their responses, thorough in their explanations, and compassionate in their approach, which provided a sense of comfort during an otherwise stressful time.”
4
Strong negotiation skills and maximized settlements
“They skillfully handled all communication with the insurance company, sparing me from the exhausting back-and-forth that often accompanies such cases.”
5
Compassionate and empathetic support
“They are not just skilled negotiators, but also fearless litigators who are not afraid to take a case to trial if necessary. This holistic approach to handling personal injury claims ensures that every client receives the full and fair compensation they deserve.”
Cons
1
Lack of communication and responsiveness
“The staff is knowledgeable and extremely professional as they are helping me in my cade”
2
Concerns about unethical practices
“Horrible service Alexander is a very rude person telling me "You got it twisted" talking over me when I'm telling him he hasn't called me and when I call he don't answer he than gets aggressive and starts telling me stuff I will absolutely file a complaint and lawsuit this unacceptable also saying that California State Bar won't do anything will see about that.”
3
Delays in case resolution
“Long wait on case, I was told I will be called back with information on case, long wait on calls.I was told several times case manager needs to talk to me and never calls.”
4
Dissatisfaction with medical providers recommended
“DO NOT engage with this services.
They totally mishandled most if not all medical appointments , I ended up paying medical bills out of my pocket.”
5
Concerns about excessive fees and unfair settlements
“They made promises in the beginning of my case that they never followed through on. They have poor communication skills and are very inconsistent with following up. My accident where my car was TOTALED happened back in May 2023 and I JUST got the final payout for my property damage this month (October 2024). A YEAR AND A HALF LATER.”
