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Reviews
Top review highlights
Pros
1
Knowledgeable and experienced in immigration law
“Frances Arroyo is a real fighter for people's immigration rights. She goes above and beyond when it comes to legalizing their immigration status and is transparent about the legal strategy.”
2
Provides excellent customer service and support
“I love her positive attitude and honesty. I would recommend her in a heartbeat. You can't go wrong with her service.”
3
Helps clients achieve their desired immigration outcomes
“Frances did an awesome job at his hearing got him home.”
4
Compassionate and understanding of client's needs
“I have always known her to be very knowledgeable and compassionate with her client's cases.”
5
Able to navigate complex immigration procedures successfully
“Abogada Arroyo took us by the hand and explained the entire process, at the end we obtained our green card smoothly and fully informed.”
Cons
1
Lack of communication and responsiveness with clients
“I mentioned my concerns with her and her staff and she definitely took sides. She did not want to hear my concerns as if they were not valid.”
2
Potential for mismanagement of client cases
“I never met the attorney, Alejandra the legal assistant interviewed me for less than 5 minutes. She even bother to take a look, Alejandra just gave me a very vague answer and she told me that If I want an answer from this attorney, she'll charge me $1,500 just to review my case.”
3
Questionable billing practices and transparency
“No recomiendo me dijieron cual era la solución de mi caso y cuando me pasaron con la señorita encargada de finanzas le pregunté que pasa si no ganan el caso me compenso hablar muy mal diciéndome que el servicio ya está echo y ellos no trabajan de gratis en un muy mal no tono creo que es la forma correcta de hablarle a un cliente.”
