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Reviews
Top review highlights
Pros
1
Excellent, compassionate, and responsive customer service from the legal team
“Cynthia is very professional. I love her. She treated me like her own best friend. She had time to explain everything for me.”
2
Thorough, dedicated, and strategic legal representation that achieves favorable settlements
“Michael is a great lawyer and he helped me when I was going through a really rough situation! He set up a phone call with one of his past clients that helped me through the decision to get a lumbar fusion.”
3
Seamless coordination of medical treatment and insurance claims
“They helped me find help for my back and neck injury that didn't charge me upfront. Sasha and Jessica will help you get the right treatment for your injuries by connecting you with medical providers.”
4
Transparent communication and keeping clients informed throughout the process
“They were in communication with me throughout the whole process. If I had questions I could call or email them and they got back to me pretty quickly each time.”
5
Caring, empathetic, and supportive staff that go above and beyond for clients
“Alex, you are a fantastic case manager. I appreciate you keeping everything so organized and being a kind face every time I visited the office. Martha and Sasha, for all of the snacks water and coffee brought to me throughout my time at the Beverly Law office.”
Cons
1
Lengthy and drawn-out litigation process that requires patience from clients
“It took almos”
2
Inconsistent communication and frequent changes in case managers
“I had multiple case managers, when I had questions no one would return calls. They would set up MRIs that were ”
3
Concern about firm's priorities and client-first mentality
“They paid me 1.5 years after they receive settlement amount from insurance. They keep me telling same thing for 2 years.”
4
Potential issues with transparency and following through on promises
“After 1 year and 11 months (only 1 month away from 2 years statute of limitations), I suddenly receive an email saying that they dropped my case today.”
5
Lack of responsiveness and difficulties in getting updates on case status
“Still waiting to hear back from my accident. No one calls you back and when I call is always a new person but knowing what to say or do.”
