Reviews

Top review highlights

Pros
1
Experienced and knowledgeable in adoption law, able to navigate complex cases and processes efficiently
“Mark was AMAZING!!! We tried for months on end to get our adoption finalized but never heard not once from our state appointed attorney. Thankfully as soon as we switched to Mark he knew how to navigate the system to get our adoption finalized.”
2
Compassionate and dedicated to helping families
“We found Mark through a referral and after speaking with him and explaining our situation, he offered the help that we desperately needed. He took the time to really understand our situation and he followed through with what he said he was going to do.”
3
Communicative and responsive, keeping clients informed throughout the process
“Every phone call and email were answered promptly and thoroughly. Mark worked diligently with us for months, explaining all of the forms needed and guided us through the new online process.”
Cons
1
Potential for administrative errors or delays in the process
“Long story short, another few weeks go by and we found out they made an error on paperwork and they were resubmitting it. After that it we had to push to get an adoption date sooner than later.”
2
Lack of transparency and communication from support staff
“Never got a straight answer from his secretary Nancy. Just a bunch of runaround. That's when anyone answered the phone or even replied to an email.”
3
Concerns about billing and invoicing practices
“We ask for a receipt 3 times, 2 emails and one phone call, and on the third we get a copy of the original bill that says what we owe. Then Hirabayashi states, 'Isn't that the same thing?' Back and forth about him basically refusing to acknowledge he knows what I'm asking for.”
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