Reviews
Top review highlights
Pros
1
Knowledgeable and experienced lawyers who are skilled in handling lemon law and personal injury cases
“Quill & Arrow is the real deal. They handled my case with meticulous attention to detail, keeping me informed every step of the way.”
2
Strong communication and responsiveness from the legal team
“Bianca has been the best, she's very nice and answered all my questions.”
3
Commitment to achieving favorable outcomes for clients
“They fought tirelessly and with great compassion to assist my family after my two sons were victims of a fatal car accident.”
4
Bilingual staff available to assist Spanish-speaking clients
“Muchas gracias a la srta. Alexa Martinez por ayudarme en mi proceso, ha sido una grata experiencia tratar con ella y quill &arrow!”
5
Efficient and organized case management
“The settlements team was extremely helpful when in getting process completed.”
Cons
1
Lack of communication and updates from the legal team
“No communication has come without my repeated emails, calls, and texts requesting updates.”
2
Delays in the resolution of cases
“This has been an extremely disappointing experience, and I would advise against using this service for Lemon Law claims due to the poor service I received.”
3
Inconsistent and unreliable customer service
“The sheer disregard for their clients' time and needs is utterly appalling.”
4
Potential for deceptive or misleading practices
“They only onboard you so that you don't go with someone else and they review the case eligibility for two months. Waste of time.”
5
Difficulty in reaching assigned case managers
“I've been trying to get updates about my settlement for over a month, and no one ever follows up.”