Reviews

Top review highlights

Pros
1
Helpful and professional staff who provide attentive, knowledgeable, and compassionate service
“Rafaela was so professional and supportive and took the time to refer me to an attorney in my area. Thank you!”
2
Efficient referral process that connects clients with relevant and qualified attorneys
“Raul was very professional and extremely helpful. He went above and beyond to help me find the right attorney for my specific legal issue.”
3
Diverse range of legal expertise and ability to match clients with the appropriate attorneys
“Thank you SmartLaw for what you do. Prompt Responses!”
4
Multilingual support and ability to assist clients regardless of language barriers
“They helped me find the lawyer I wanted even though I didn't really know the language.”
5
Commitment to follow-up and ensuring client satisfaction with the referral process
“SD went above and beyond to help me over the course of 3 days to provide me the proper information I needed resulting in my ability to screen, communicate and ultimately engage with legal representation, which I was in a real hurry to secure.”
Cons
1
Inconsistent responsiveness and long wait times on the phone
“Bro nobody picks up, I'm calling during business hours!!!!”
2
Occasionally referring clients to attorneys with negative reviews or poor reputations
“Terrible service I called at least 2 months ago to retain them they keep promising to call back never did they are either too busy which I doubt or just do not care either way it's not a firm I would trust to represent me or my family”
3
Lack of transparency in the referral process and limited options provided to clients
“Unfortunately, we don't have any other member attorneys who are accepting referrals in the area of law that you are requesting.”
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