Reviews
Top review highlights
Pros
1
Excellent customer service and attentive staff
“Adilia was amazing!!! She did such an amazing job with explaining the process to me. She listened to my complaint and understood what I needed to express verbally despite my weak communication skills. I appreciate her patience, care, friendliness, and professionalism.”
2
Knowledgeable and thorough attorneys
“Karim was super nice and helpful. He's very thorough and a great listener.”
3
Compassionate and understanding approach
“Adilia was very helpful and understanding and stayed on the phone with me patiently listening to my concerns. I felt a lot more confident after speaking with her.”
4
Effective legal representation and positive outcomes
“Samy was amazing he help with me legal issue with my employer. He was kind and took me step by step and made me feel like family. I couldn't have been in better hands.”
5
Timely communication and responsiveness
“Karim was very professional. He did a great job condensing 5 yrs of documentation and asked all the right questions into a 2 hr phone call.”
Cons
1
Inconsistent quality of service
“I was dealing with an issue that made me feel awful and I hated that the experience ever happened. I contacted the Matern Law Group and almost immediately, I felt that I had made the right decision. The consultation was thorough and my questions were answered in detail. My attorney Krysten was responsive and knew what was happening with my case at all time. The outcome was what I expected and I'm extremely happy that I reached out to the Matern Law Group!”
2
Potential for cases to be declined
“I called feeling helpless and didn't know who would hear my story. THANK YOU FOR ANSWERING MY CALL! From the lady at the front desk to my intake call representative all made it so easy. Best move I have made!!”