Reviews
Top review highlights
Pros
1
Highly professional and friendly service
“Very professional and friendly.”
2
Knowledgeable and helpful staff
“Knowledgeable, helpful and friendly staff throughout my whole process.”
3
Expertise and great attention to client's needs
“Expertise. Professionalism. Great listeners. Really appreciate the service and attention they gave me when handling my case and my questions, especially Aaron.”
4
Efficient handling of cases and generous with fees
“Both my fiance and I didn't have to deal with one insurance claim specialist or any bill collectors...we didn't have to do anything besides make the decision to hire Castleton. To ensure that we would get a decent payout from our car accident, they were very generous and took less than originally agreed/standard.”
5
Excellent communication and client support
“Caitlin inside the office and Kat were very informative with information and kept me in touch with all aspects of my case.”
Cons
1
Potential bias or unwillingness to take on certain cases
“I felt like Jeff and Aaron were defending the women I was trying to build a case against. [...] I felt like that wasn't the case with Jeff and Aaron.”
2
Rude or unprofessional behavior by staff
“Called and the receptionist laughed at me over the phone when I asked about a consultation very rude”