Lawyers map
Reviews
Top review highlights
Pros
1
Excellent and responsive customer service from the firm's staff and attorneys
“The entire team at Counts Law Firm was professional, responsive, and supportive. They were always available to answer my questions and address any concerns I had.”
2
Knowledgeable, experienced, and dedicated attorneys who fight hard for their clients
“Attorney Counts was exceptionally knowledgeable, compassionate, and dedicated to my case. They guided me through every step, ensuring I understood my options and made informed decisions.”
3
Positive outcomes and successful case resolutions
“Thanks to Counts Law Firm, I was able to secure a fair visitation schedule, child support arrangement, and custody agreement that aligns with my child's best interests. They fought tirelessly on my behalf, ensuring my rights were protected and my goals were achieved.”
4
Transparent and reasonable billing practices
“The billing for his services was understandable and straightforward, as opposed to many stories that I've heard about other firms.”
5
Caring and empathetic approach to client concerns
“Mr. Counts was smart, organized, and trustworthy throughout the process. He always advised me honestly about the best way to proceed and I found him to be a very strong ally.”
Cons
1
Unethical billing practices and hidden fees
“They never disclosed that they would charge me for the consolation on 9/11 at any point. You charged me $1000 for 45 min call. If there is anyone thinking about hiring this firm please see the attached invoice.”
2
Lack of communication and responsiveness
“From the start, the communication was frustrating and disorganized. I received nonsensical emails that required responses from me when I gave them all the information they needed —and I was charged $125 for emails that didn't make sense.”
3
Failure to provide timely and adequate legal services
“Despite the urgency of the matter, I was told he wouldn't be available until 11/5, more than a week later. I never actually had a call with him regarding this matter, which is baffling considering I hired this firm to handle a critical situation.”
