Reviews

Beyond rude to people trying to do the right thing and pay off an debit. They refuse to send you anything via the mail such as receipts or agreements for payment contract but want your debit card info, imagine that. The employee Aaron i spoke with hung up on me when asking how we’d go about sending receipts and placed me on hold about 20 times in our hour long bs conversation. Hopefully I’ll be able to speak to someone perfessional to get this resolved as that’s what I was attempting to do.

Very Rude when I am trying to give them money!!!!

Everyone was very helpful in getting me back on my feet. They made me comfortable with the whole process.

They are really help me.

One of their agents called me. I had no idea who he or what CIR was. He said he was recording. I told him I couldn't record - I have no office. I stated that it was inequitable that he have a recording and that wouldn't have one. I suggested we deal by mail. He hung up. A day later he called again. I told him we should communicate by mail..... (He hung up. Very unprofessional.) Two days later he called again. I answered with, "The last time you called you hung up on me..." I became unprofessional and hung up. I practiced law in Texas for over 40 years and never had anyone in an office call me and then hang up on me. I am now over 80 years old, and retired in Arkansas. James Chic Matthews

CIR has been harassing my father-in-law, an 87-year old cancer patient, for three years, over an alleged debt owed to GE Retail Bank. My father-in-law took out a loan for dental implants for my mother-in-law, who was too sick to undergo surgery. No work took place, and he never received any money. It was transferred directly to the vendor from an entity called CareCredit. The dentist has produced documentation that it refunded the money (there is a problem with the total, but that seems to be a problem between CareCredit and the dentist), which we provided to Mark Bennett at CIR. Instead of pursing the issue with CareCredit, Mr. Bennett seems to want my husband to resolve it. How are we supposed to document CareCredit's transactions that do not involve the consumer? When we called to get the name of the firm's president to escalate the problem in writing, the receptionist refused to give it to us. CIR continues to harrass a dying man for a debt he doesn't owe, and obviously gets enough complaints that it doesn't want to disclose the names of senior management.