Reviews
Top review highlights
Pros
1
Excellent customer service and responsiveness
“Doug and his wife were so helpful and made the process of returning my vehicle so easy. They kept me informed every step of the way.”
2
Deep expertise and knowledge of lemon law
“Doug has lots of automotive legal experience and very knowledgeable pertaining to California lemon law.”
3
Successful track record of obtaining favorable outcomes for clients
“Doug proved to be efficient & effective, getting an acceptable settlement from the car manufacturer within two months.”
4
Personalized attention and support throughout the process
“Sotera made a potentially unmanageable situation stress-free. I provided documents, she reviewed them and let me know I had a case.”
5
No upfront costs for clients
“You'll lay out No Funds for their service, as they are reimbursed by the auto manufacturers.”
Cons
1
Lengthy timeline to resolve cases
“The process on her part went smoothly. From what we learned, the manufacturer and their attorneys are not in a hurry to resolve your case in your favor, and they are not acting in your best interest.”
2
Complexity of the legal process
“The staff kept me informed regularly on the progress of my claim.”