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Reviews
Top review highlights
Pros
1
Responsive, thoughtful, and sensitive legal team that helps clients through difficult situations
“Lori and her team are responsive, thoughtful and sensitive. They helped me through a tough time and also gave me great counsel along the way.”
2
Knowledgeable, professional, and ethical attorneys who are committed to achieving the best possible outcomes for their clients
“Costanzo Law Firm is truly formidable in labor law and litigation. The attorneys at Costanzo are ethical, hard-working and a joy to work with.”
3
Excellent communication and accessibility, with attorneys and staff who are quick to respond and keep clients informed
“Lori Costanzo was fantastic to work with. She got back to my emails within minutes even those that were sent well into the evening after hours.”
4
Affordable and flexible billing options to ensure accessible legal services
“Flexible options to ensure affordable service. Caring team, worked well with 3rd party mediation.”
5
Personalized attention and support, making clients feel like their case is the firm's top priority
“I felt very comforted with her and knew that I was in good hands. My case was settled in a timely manner and I was very pleased with the outcome.”
Cons
1
Inconsistent and unreliable service, with missed deadlines and cases being handed off to less experienced staff
“There were missed deadlines more than once, as she pawned off my case to her part time staffers and inexperienced associates as Lori 'was out on vacation'.”
2
Bait-and-switch tactics, where initial estimates and rates increase significantly once the client is committed to the case
“Lori offers a low estimate and reasonable rates to get your case started. Once you are committed and can't back out, her rates increase and her estimate skyrockets.”
3
Potential lack of transparency and communication, leading to disappointed clients
“I paid nearly $400 for a consultation just to be referred to the Santa Clara Bar Association. What a waste of money!”
