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Reviews
Top review highlights
Pros
1
The company has employees who are helpful, professional, and understanding
“Angela Hall helped me and she was nothing but nice! I felt comfortable to ask anything that I needed.”
2
The company is willing to work with customers on payment plans and structures
“Bruce Whitley have been very helpful and understanding.He has been patient on me and helped structure payments without straining myself.He acted very professional and courteous,Appreciated Sir.”
3
The company has employees who are efficient and provide a positive customer experience
“Trinity S. was incredibly helpful, told me all the details I needed to know when making my payment. Even informed me how long it would take for my receipt to be emailed to me. Very professional and made paying this very easy.”
Cons
1
The company's representatives can be rude, unprofessional, and dismissive towards customers
“Harriet Austin, you are not good at your job.. i could never be that rude to someone while representing any company... i could never be that rude to anyone in general! You are TRASH”
2
The company may attempt to collect on debts that are inaccurate or fraudulent
“Tried to collect money from me for false claim. Gave them documents proving the claim against me was unwarranted. Left several messages and never got response.”
3
The company's processes for handling payments and providing documentation can be inefficient and confusing
“They wont tell you if you pay online theres a "process". They charge you $6.00 online also just to pay. Then, you have to wait for it to "process". So even if you pay, it still doesnt show you paid.”
4
The company may continue to pursue debts that have already been paid or resolved
“It's been 7 years and they keep renewing my debt. Is that not illegal. It's from Progressive Insurance. Fawwkkk these two companies.”
5
The company's representatives can be aggressive and use intimidation tactics when communicating with customers
“Every time I have them removed from my credit report they reflag my account within a month and then it starts all over again with having them removed”
