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Reviews
Top review highlights
Pros
1
Effective and successful in collecting on delinquent accounts
“Within a week, he succeeded in getting a check from my customer. Based upon the quick results, I have given hi”
2
Responsive and communicative throughout the collections process
“Kenneth G. at Tucker Albin has been working this complicated case for us and immediately had the responsible party communicating. We have yet to collect, but Kenneth provides periodic updates (by phone!), and every time he calls, things look more promising.”
3
Knowledgeable and professional staff
“Matthew is extremely professional and quick to respond to any question I have. I would highly recommend his services.”
4
Able to collect on accounts considered uncollectible
“Heidi Patton has done tremendous work for our company, collecting funds which had been stale or uncollectable from other firms.”
Cons
1
Aggressive and pushy sales tactics
“Incredibly rude man just called my workplace in Canada, lied to me about why he was calling and then refused to answer any of my questions.”
2
Lack of transparency and honesty in some cases
“He just pushed to have it signed. I said something about the check date when it arrived the next day and was told that since I signed the paperwork I owed them. I am so frustrated with myself for ever involving Brian or his company when I did all of the work and just got tired and gave up in time for them to make 1 freaking phone call.”
3
Inconsistent quality of service across different representatives
“The associate I work with is Aaron Haase. He has been very good and has kept me up to date with all accounts we have sent him for collection. So far, he has collected 3 accounts, one of which was 6 months old, the other two were over a year old. I did not think they could collected but Aaron proved me wrong.”
