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Reviews
Top review highlights
Pros
1
Helpful, caring, and attentive staff who guide clients through the bankruptcy process
“They were very helpful with answering all my questions and putting my mind at ease. They helped me every step of the way, were in contact with me all hours of the day to answer any of my questions and they helped through the entire process from the first day, to the very last.”
2
Efficient and thorough legal representation
“They spent a good 20 minutes of their own time to tell me that my debt problems is too small to go Bankruptcy after going thru everything over the phone. They also warned me of others that may go ahead with it because they are only looking for their fees.”
3
Affordable payment plans and fees
“They worked out affordable payments for me to get the fees and everything needed for filing covered.”
4
Excellent customer service and communication
“Everyone I interacted with, paralegals and attorneys, were responsive and very kind. Emails and phone calls were returned in a timely fashion, and any hesitations or doubts I had were thoroughly addressed.”
Cons
1
Lack of responsiveness and poor communication from the firm
“I have been trying to contact them for a week in regards to the next steps after getting all my documents sent in and have heard nothing back. I have left messages and emailed”
2
Inconsistent and unreliable service
“Well this is probably the scariest most embarrassing thing I've ever had to do. Everyone there was absolutely amazing. Especially Lauren who would answer questions on the weekend after hours and I had lots of questions these are the most amazing honest professional people in the industry but I can think of. I hope I never have to go through it again but if I ever do it's good to know there's going to be there.”
3
Difficulty in reaching or communicating with attorneys
“Call someone else. These guys will not let you speak to an attorney. You only get a receptionist who runs back and forth to the attorney. And the receptionist does not understand anything and will not let you explain your situation to anyone else.”
4
Potential mishandling of cases and hidden fees
“I paid them in full June of 2020 For my bankruptcy. It got put on hold Due to covid, Surgeries I had. Since March Of 2022 I have religiously reached out Like numerous of times in the past couple years to talk to somebody It takes weeks For them to call you back.”
