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Reviews
Top review highlights
Pros
1
Provides excellent legal representation and support, especially in complex cases like divorce and guardianship battles
“I cannot say enough about triumvirate of Steve Cook and Shannon Cleary of Smith & Cook, LLC and Ivonne Esparza of the Metro Volunteer Lawyers for their exemplary representation and humanity; a juxtaposition rarely found in the legal sector.”
2
Helpful and compassionate staff who guide clients through the legal process
“With soothing equanimity, Steve took me in-hand and led me step by grueling step through this protracted process.”
Cons
1
Lack of responsiveness and poor communication from the organization
“Took forever to respond to referral. Never heard back left messages and email for them to advise that the case had began.”
2
Rude and dismissive behavior from some staff members
“the representative on the phone told me 'nobody actually cares about your circumstances, we aren't going to help you'.”
3
Difficulty reaching the appropriate person or department
“Quite amusing, actually. Recording says 'If I know the parties extension to please dial it now'. I don't know the extension, so I start dialing 3 digit extensions and on extension 333 I get voice mail.”
