Reviews

Top review highlights

Pros
1
Knowledgeable, experienced, and effective in resolving tax issues
“Tom Conrad was extremely helpful and gave us useful advice on how to fix a tax mistake we made i”
2
Personalized and attentive service
“I've been working with Tom and his team on a weekly basis. Throughout the development of our relationship I have come to see that he and his team always put the client first.”
3
Honest and transparent in their approach
“Tom provided me with a wonderful 30 minute free consultation. He was very friendly and helpful and I will definitely plan to contact them when I'm ready to use their services.”
4
Responsive and timely in their communication
“Mason and Reed were very knowledgeable and helpful with my taxes this year. They were always helpful and upon my first meeting with them they told me to call if I had a quick question.”
5
Provide valuable tax planning and consulting services
“As a self-employed individual, I always knew I was missing a big piece with my taxes. Most of the accountants I came across seemed to only be versed in employee taxes and not so much on the employer side of things. Tom and the team at Boxelder proved to be a goldmine in terms of alleviate my tax worries and burdens.”
Cons
1
Poor communication and lack of responsiveness in some cases
“The overall communication was VERY lacking and poor quality. I had to initiate communications (except billing requests) every single time.”
2
Overcharging and deceptive billing practices
“They exhausted a $7,000 retainer without informing me about it. Due to their outsourcing of bookkeepers, I rarely worked with the same person twice.”
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