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Reviews
Top review highlights
Pros
1
Responsive and prompt legal services
“They responded very quick, had great solutions, reached out to the party we were having problems with and their follow up after the fact was phenomenal.”
2
Knowledgeable and professional attorneys
“I have had the pleasure of working with Steven Louis Prescott and Emily Ostrander. I cannot say enough complimentary words about this firm. Not only is their intelligence superior to most, but the level in which they conduct themselves restores faith in the legal profession.”
3
Affordable and valuable legal services through LegalShield
“I've been with this firm for a while. They have advised me through thick and thin. I am very pleased”
4
Thorough and comprehensive legal assistance
“Riggs Abney helped my update my will. They were prompt when the ball was in their court, and patient when they were waiting on me. They were eager to explain as needed, to help me understand my options and what I needed to do.”
5
Personalized and caring customer service
“Jenna was extremely professional, friendly, competent, and best of all, she simply cared about us and our family, going out of her way to do whatever she could to assist us in a stressful and difficult legal situation.”
Cons
1
Inconsistent and unhelpful service from some attorneys
“DO NOT EVER deal with Jill Chase!!! I was referred to her for a business question through Legal Shield and she was the rudest person I have ever spoke to in a professional setting, yelled at me and was extremely condescending.”
2
Lack of transparency and communication
“They refused to honor the Engagement Agreement allowing for both of us to speak in the presence of each other regarding the will preparation and changes. She also refused to listen to the fact that I signed a durable POA, which she prepared, and could speak on behalf of my fiancé when he wasn't able to.”
3
Unwillingness to assist with certain legal matters
“It's good just for small case like dispute a charge, but when you have questions or claim for something bigger they would be refuse to handle it or even give you an advice due to ethical rules.”
4
Difficulty in accessing expected legal services
“I was excited to join "Legal Shield" and enjoy the piece of mind it offered with a law firm on call to take a stand on my behalf. With the first support request I questioned the usefulness and value of the service. No representation was offered, just directions on locating "self help" forms on the county courthouse website.”
5
Rude and dismissive behavior from staff
“Absolutely terrible. They/she do not review documents sent prior to call. They don't follow directions per my scheduling of telephonic interview. The woman I spoke to just "felt" that I shouldn't <perform legal/illegal question/act> and was not based on law, just a feeling.”
