Lawyers map
Reviews
Top review highlights
Pros
1
Compassionate and helpful staff who guide clients through the difficult process with patience and kindness
“Cheryl's Compassion was comforting during such a sad time. Thank you Ms. Jordan for your professional support and your Kindness during such a tragic time.”
2
Knowledgeable and efficient employees who provide clear instructions and make the process easier to navigate
“Joshua Cushing and Italo Carrieri-Russo were instrumental in getting through this process. It is a long process, but they made it easy.”
3
Responsive and attentive customer service, with staff who are quick to answer questions and address concerns
“She was fantastic, pleasant, professional and when she didn't know the answer to a question I had she got the answer before we hung up.”
4
A welcoming and professional environment that helps to alleviate stress during a difficult time
“The staff was very helpful in completing the necessary forms and were very patient with my lack of knowledge of the process.”
5
Consistent positive experiences across multiple interactions and staff members
“Gina Cook has been so helpful, professional, friendly, and cooperative in every way possible.”
Cons
1
Inconsistent customer service, with some staff members being rude, unhelpful, or unresponsive
“Andrea Smith was so pleasant at this difficult time. Answered all questions and concerns in a very professional manner.”
2
“Andrea is the most disrespectful person I have ever spoken to in my life. She over talked us and very argumentative for no apparent reason."
2. Lack of clear communication and guidance on the process, leading to confusion and frustration for client”
3
“They did not give me a time line of when and how things are done. I am from another state, every time I come here it not only cost me travel expenses but lost wages.”
