Reviews

Top review highlights

Pros
1
Highly responsive and effective in urgent situations, providing quick action and resolution within 24-48 hours
“Mark responded to our late night request promptly and continued excellent communication at all hours until our situation was resolved.”
2
Knowledgeable and experienced in Baker Act law, able to navigate the legal system and advocate for clients' rights
“Mark Astor was terrific...fast, responsive, and on the case both in filing a writ and staying in contact with me and the facility that was holding my wife.”
3
Compassionate and understanding, providing emotional support and guidance during a difficult and stressful time
“Bailey, a paralegal on his amazing team, wrote a 7-page rockstar legal brief in about 90 minutes. Nothing boilerplate about it, truly in-depth, personalized and well thought-out.”
4
Effective communication and transparency, keeping clients informed throughout the process
“Mark maintained constant communication, both by phone and email, with me through the entire process. He was forthright with information, which under these circumstances can be hard to hear.”
5
Willingness to work around the clock, including weekends and holidays, to ensure timely resolution
“Mark was immediately 100% focused on releasing my loved one asap. My feeling about the situation changed completely. I had a large group of experienced professionals who knew what they were doing to support us.”
Cons
1
Expensive legal services, with some clients reporting high consultation and retainer fees
“Hiring this firm was one of the biggest mistakes I've ever made, and it cost me over $50,000 before I had no choice but to walk away in the middle of my case.”
2
Occasional instances of poor customer service and lack of communication
“Extremely rude. I asked why the consultation fee is so expensive at $350 for the hour or 30 minutes. And I was hung up on by Mark.”
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