Reviews

Top review highlights

Pros
1
Excellent customer service and communication from the staff
“Everyone has been very informative and easy to work with. Customer service is outstanding.”
2
Ability to negotiate and settle debts for significantly less than the original amount owed
“They have already settled some accounts with substantial savings and have kept us informed with every step.”
3
Responsiveness and promptness in addressing client inquiries and concerns
“Anytime I have a question or concern, my case manager gets back to me right away.”
4
Professionalism and expertise in handling debt consolidation and negotiation
“They are very professional and communicative throughout the entire process and state exactly what they need to be done without leaving any guess work.”
5
Providing relief from harassing calls and letters from creditors
“Suddenly I had light at the end of a very dark tunnel. I am 8 months into this program and one debt has already been negotiated and agreed with the creditor saving me 50% of what I owed.”
Cons
1
Potential negative impact on credit score during the program
“Yes, my credit score went from 700 plus to low 500's. However, on the positive side, I will be debt free within 3 years.”
2
Longer than expected timeline to complete the program in some cases
“I was told my contract is now extended for an extra 10 months. I was told last year I was on track for my originally agreed to August 23 end date. This will mean I am paying a lot More than what was agreed to in my original contract.”
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