Reviews

Top review highlights

Pros
1
Excellent customer service and communication from the staff
“Everyone I have had contact with is extremely helpful, courteous, knowledgeable and patient in answering any concerns and questions that I have had.”
2
Effective debt negotiation and settlement
“They have been able to settle some of my accounts with substantial savings, cutting my debt by more than 50%.”
3
Responsive and transparent throughout the process
“They always keep me informed with each step and answer all my questions with knowledge and compassion.”
4
Ability to pause or adjust payments as needed
“When I did not get paid due to COVID-related sales reduction, they allowed me to skip a month with no issue.”
5
Relief from dealing with creditors and collections
“The phone calls have stopped. The juggling has stopped. I no longer have to worry about it.”
Cons
1
Temporary negative impact on credit score during the process
“Yes, my credit score went from over 700 to the low 500s, but I understand this was expected.”
2
Longer than expected program duration in some cases
“My program was initially estimated at 48 months but has now been extended to 71 months, which is frustrating.”
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