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Reviews
Top review highlights
Pros
1
Excellent customer service and communication from the staff
“The staff is happy to help with your situation and is easily reachable. They work very hard and everything is done in a timely manner!”
2
Knowledgeable and experienced attorneys who fight hard for their clients
“Carrie and the team have been upfront friendly informative and very professional. Always kept me in the loop of things. I cant Thank them enough for all they have done.”
3
Compassionate and understanding approach to clients' needs
“They made the process easy & stress free for her. Thanks for being there for us. Awesome Jacksonville law firm.”
4
Successful in negotiating debt settlements and reducing client balances
“They have already settled several of my accounts for much less than what I owed.”
5
Responsive and available to clients, including direct access to attorneys
“I watch CW Network every night and always see the commercials for Fasig Brooks. Their commercials stand out when compared to the other ones that always appear on my TV. Morgan & Morgan are for the people? Yeah, sure they are. I know one cannot judge a firm by its adverts but Fasig Brooks come across as real people who genuinely care about their clients.”
Cons
1
Potential for extended program lengths and higher than expected final costs
“I was told my contract is now extended for an extra 10 months. I was told last year I was on track for my originally agreed to Augus”
2
Lack of communication and transparency from the firm in some cases
“I have been a loyal customer of Century Law Firm for the past 12 months and have been paying a significant amount every month. When I first became a customer, I was promised guaranteed communication from Century Law Firm. However, over the past year, I have tried to contact Century Law Firm several times but have received no response except for a generic email asking me to call their 800 number.”
