Top review highlights

AI generated excerpts from the customers reviews
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Pros
1
Dedicated and hardworking attorney who fights hard for her clients
“Driven individuals that won't just give up on you or sit back and let the court system pass you by. Your voice will be heard and ensure you very fair treatment.”
2
Strong legal expertise and ability to navigate the legal system effectively
“Susan knows the law, the system, the judges, and the other attorneys that occupy the system in this region. She is extremely intelligent, fair, and compassionate.”
3
Passionate and caring approach, treating clients like family
“She really views you as a person and fights hard no one else I would ever recommend. She gave me my life back I could never repay her for what she has done for me and my family.”
4
Excellent communication and responsiveness, always available to answer questions
“Becky is very nice and makes you feel better if you need a shoulder to cry on.”
5
Successful track record of obtaining favorable outcomes for clients
“We are so grateful to have her (and still do) in this families corner. Each time herself and her team put 100% into winning our case. 3 for 3 and going to bat with #4.”
Cons
1
Lack of organization and inconsistency within the law firm
“Not only was her team disorganized and always referenced other cases when talking to me. My results were daunting.”
2
Delayed or lack of communication and response to client inquiries
“Their email system " is not functioning properly" for the last 9 months so they respond to about 2% of inquiries, which is about the same for return calls vrs msgs left.”

All reviews

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13 Oct, 2023 by Anonymous
She has to be the most spread thin, admittedly ' burned out" she told me the night before our trial. Their email system " is not functioning properly" for the last 9 months so they respond to about 2% of inquiries, which is about the same for return calls vrs msgs left. Then after she cost me the trial. She testified that she " was too busy with other cases and could only talk to me after midnight!" Half of my biz was given to my ex when he PREVIOUSLY TESTIFIED that it was premarital and he didnt' expect it, but she wasn't paying attention!
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31 Aug, 2023 by Ms devries
I had an incredible experience with this law firm. They treated me like family and were always available to answer any questions or concerns I had. Whenever I left a voicemail, I received a call back the same day. Ms. Susan's fees were also very reasonable. I highly recommend this firm and encourage you to give them a call today.
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30 Aug, 2023 by Michael
I consulted with Susan about a problem with my ex during a breakup. My ex had procession of the house and was refusing to sell. Susan gave me all the information I needed to solve the problem. Thank you for your invaluable information and for standing by me when I needed you. Susan is the best and my attorney for life.
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30 Jun, 2023 by Anonymous
I hired her as a lawyer for full custody of my child. At first she respond but after she took my money she start ignoring me. I don’t even know if my case still open or close. What a disgrace! I dont recommend this irresponsible lawyer. I regret it!
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11 Apr, 2023 by Anonymous
Prior to hiring Sue, I had filed most of my divorce paperwork. However, my ex-husband got greedy and I thought it best to further protect myself. I hired Sue in. Not only was her team disorganized and always referenced other cases when talking to me. My results were daunting . I never received child support during the case and even still the support is minimum. The divorce took mr almost 2 years!! In short. The problem was not the charges the problem was the inconsistency, unavailability, LACK OF: PROFESSIONALISM, AWARENESS, COMMUNICATION, and plenty more. I would NEVER RECOMMEND this firm to anyone. Susan is ok but her team needs SUBSTANTIAL work.
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Best lawyers in Jacksonville, FL

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star star star star star
11 Feb, 2015 by Anonymous
Smart, kind and quick to respond. I wish he practiced close to my home.
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star star star star star
23 Sep, 2014 by Pat
I incorrectly posted a negative review for this lawyer, which I am hoping will be removed shortly. John has a heart and goes out of his way to make the client feel important and defended. I would recommend him to everyone. Thank you John - you are a lawyer I can trust.
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star star star star star
11 Sep, 2014 by Anonymous
I came to John Phillips office with little or no hope that I could prove my innocence or survive the alligations against me, I didn't think I would survive emotionally what myself and family were being put through. John along with Reid Hart listen to my story, they explained to me what they could do help me,and how they would go about helping me.My family and I felt so much better about my case and my chances of clearing my name after my conversation with John Phillips, and Ried Hart. I don't know if I would have ever gotten through this ordeal if a friend hadn't suggested that I go speak with John. Every motion they file every question they ask is all tied into getting to the truth,and giving you the best chance of victory I will never use another Law Firm other John Phillips Law firm for anything legal that might come up on my life again. Law firms like John Phillips and Lawyers like Reid Hart don't come like grapes in Bunches.
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star star star star star
02 Feb, 2017 by Anonymous
Ms. Croy is smart, thorough, and incredibly responsive. I know I am in good hands with her.
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star star star star star
27 Dec, 2009 by Steve
Daniel is an excellent corporate and M&A lawyer. Have used him many times and he has been superb each time. Has very pragmatic approach to his advice.
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FAQs
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What Questions Should I Ask Before Hiring a Lawyer?

Hiring the right lawyer is crucial for the success of your case. Here are some important questions to ask during your initial consultation:

  1. What experience do you have with cases similar to mine?
    Ensure the lawyer has relevant experience in the specific area of law pertaining to your case.
  2. How do you charge for your services, and what are the estimated costs?
    Understand the fee structure, including hourly rates, flat fees, retainer fees, and any additional expenses.
  3. Who will be handling my case?
    Find out if the lawyer will handle your case personally or delegate tasks to other attorneys or paralegals.
  4. What is your approach to resolving cases like mine?
    Learn about their strategy, whether they prefer negotiation, mediation, or litigation.
  5. What potential outcomes can I expect?
    While no lawyer can guarantee results, they can provide an assessment of possible scenarios based on their experience.
  6. How will you communicate with me throughout the process?
    Establish expectations for updates, preferred communication methods, and response times.
  7. What is the expected timeline for my case?
    Get an estimate of how long the process may take from start to finish.
  8. Do you have references from past clients?
    Testimonials or references can provide insight into the lawyer's professionalism and effectiveness.
  9. What challenges do you foresee in my case?
    Understanding potential obstacles helps you prepare and sets realistic expectations.
  10. Are there alternative ways to resolve my legal issue?
    Discuss options like mediation, arbitration, or settlement to resolve the issue efficiently.

Can a Lawyer Represent Me in Courts Outside of Jacksonville, Florida?

Whether a lawyer can represent you in courts outside of your city or state depends on their licensure and the jurisdiction of the court:

  • Within the Same State:
    Lawyers licensed in a particular state can typically practice anywhere within that state, including all cities and counties. They can represent you in both state and federal courts located in that state.
  • Outside of Their Licensed State:
    If your case is in a different state, the lawyer must be licensed in that state to represent you. However, there are exceptions:
    • Pro Hac Vice Admission: An out-of-state lawyer can request special permission to represent a client in a specific case in another state. This requires filing a motion with the court and often working in conjunction with a local attorney.
    • Federal Courts: If your case is in federal court, a lawyer licensed in any state may be able to represent you, provided they are admitted to practice in that particular federal court.
  • International Representation:
    For cases outside the United States, different rules apply, and the lawyer may need to comply with the foreign country's legal requirements or collaborate with local counsel.

It's important to discuss your specific situation with the lawyer to determine if they can represent you in the desired jurisdiction and what steps may be necessary to do so.

How to Check the Credibility of a Lawyer

Before hiring a lawyer, it's crucial to verify their credibility and ensure they're qualified to handle your case:

  • Verify Their License:
    Check with your state's bar association to confirm the lawyer is licensed and in good standing. Most state bar websites have an online directory for this purpose.
  • Experience and Specialization:
    Ensure the lawyer specializes in the area of law relevant to your case. Review their website, professional profiles, and case history.
  • Disciplinary Record:
    Look up any history of disciplinary actions or complaints through the state bar association's records.
  • Client Reviews and Testimonials:
    Read reviews on legal directories like Avvo, Martindale-Hubbell, Google, or Yelp to gauge client satisfaction and experiences.
  • Professional Memberships:
    Membership in professional organizations or specialty bar associations can indicate a commitment to their field and adherence to high ethical standards.
  • Awards and Recognitions:
    Honors from reputable organizations reflect expertise and a positive reputation in the legal community.
  • Consultation Assessment:
    Use the initial consultation to evaluate their communication skills, responsiveness, and willingness to address your concerns.
  • Ask for References:
    A credible lawyer should be willing to provide references from past clients who can speak to their abilities and professionalism.

What Should I Prepare for My First Consultation?

To make the most of your initial meeting with a lawyer, come prepared with:

  • Relevant Documents:
    Bring all documents related to your case, such as:
    • Contracts or agreements
    • Correspondence (emails, letters, texts)
    • Legal notices or court papers
    • Financial records (if applicable)
    • Evidence (photos, videos, receipts)
  • Written Summary:
    Prepare a concise written summary of your situation, including key dates, events, and parties involved. This helps the lawyer quickly understand the context.
  • List of Questions:
    Write down any questions you have about your case, the legal process, fees, or the lawyer's experience.
  • Financial Information:
    If your case involves financial matters, bring relevant documents like pay stubs, tax returns, bank statements, or invoices.
  • Contact Information:
    Provide details of any witnesses or other parties relevant to your case, including their names and contact information.
  • Personal Identification:
    Bring a valid photo ID for verification purposes.
  • Pen and Notebook:
    Take notes during the consultation to remember important points discussed.
  • Budget Constraints:
    Be ready to discuss your budget and any financial limitations so the lawyer can provide appropriate guidance on fees and payment options.
  • Openness and Honesty:
    Be prepared to discuss your case candidly. Full disclosure allows the lawyer to give accurate advice and anticipate potential challenges.
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