Reviews

Two weeks ago I contacted the Cohen Law Firm to take on a possible claim dealing with employment. Shortly thereafter on June 20th, 2019 I contacted the firm and ended up speaking to customer representative named Kareme Shaia. Originally, there was a rep by the name of Eric who was supposed to gather information from me however, he was absent that day. Right off the bat as I am explaining my story while being a little nervous (explaining that to her), Kareme Shaia was not only very nonchalant but also unsympathetic, cold, and very rude. There was even a point during our conversation where she became uncomfortably quiet on the phone and replied with: “yeah...ok, making me feel unimportant and embarrassed. Somewhere towards the end of the conversation, as she is reviewing the information (she did not get right) she told me very blatantly my claim was “LOUSY” along with other insensitive comments. I was in disbelief. When I asked what did she say because I refused to believe she was so callous, she replied with: “um, I don’t know…I possibly could have said that…yeah.” If there was at any point Kareme thought my case wasn’t a substantial claim and the firm was unable to help me, I could have accepted that. Everyone can’t help me. HOWEVER, when you go out your way to be unequivocally disrespectful, callous, and lacking proper customer service skills to efficiently do a simple task in gathering information for an attorney, I will not stand for it. After that our conversation ended and I asked to speak to someone about my experience and spoke to someone by the name of Erica. When I spoke to Erica, she seemed to be very apologetic and told me that she would be reprimanding Kareme Shaia. She also asked for my contact information and name so that a lawyer could get in contact with me. Yet, a week goes by and I received no call. So, today July 1st, 2019 I called the firm. I was then transferred to Erica yet again. She unprofessionally picks up the phone and just starts talking to me like I was supposed to know who she was. To add, her tune was different. Instead of her transferring me to an attorney as promised, she starts to back pedal and say the letter I received from Kareme Shaia after ending our conversations was what she told me, and that the firm now doesn’t deal with all employment (although being able to handle my kind on website). She then says she DOESN’T know all of what they firm takes on and that she is just someone who WORKS IN ACCOUNTING! Firstly, why would you entertain a call you had no power to handle and secondly, why would you claim to be when I originally called you to be someone of importance and not be? This was the worst law firm experience I have ever encountered and can only imagine the number of people who went through this and who were quieted to not say anything! I honestly believe they gave me the run around thinking that I was going to leave quietly and so that the firm would not look bad or have someone who actually reprimand Kareme and rectify the situation. WELL I’M NOT. I WILL BE CALLING THE BBB AND I WILL BE USING SOCIAL MEDIA TO MAKE PEOPLE AWARE OF THIS HORRIBLE FIRM!

I greatly appreciated how wonderful the staff here was. They were extremely helpful and answered any questions i had.

Great firm!!

Great firm!!