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Reviews
Top review highlights
Pros
1
Excellent customer service and communication
“The Representation was amazing. My attorney was always reachable and very knowledgeable. He was abreast of the whole situation and stayed on top of it. His calm demeanor was very refreshing and assuring.”
2
Strong legal expertise and ability to achieve favorable outcomes
“Noelle Massrda and Mr. Rizzolo did an outstanding job with my case! I couldn't be happier with the result and over all professionalism from the team.”
3
Compassionate and understanding approach
“The lady was very kind and informative. She treats us with respect and empathy.”
4
Efficient and streamlined process
“Wow! From start to finish, Laura Villar with M&M made the process as easy and convenient as possible!”
5
Consistently positive experiences across multiple reviewers
“You all have a great team, I would recommend y'all to all my family and friends.”
Cons
1
Lack of communication and responsiveness from the firm
“No one really gets back to you.”
2
Inconsistent quality of service across different representatives
“The commercial doesn't lies. They are for the people. Professional, they are on the top of everything. They make a difference. Fair, everything is communications and understanding. What a great team at M&M" vs "Horrible call center. Their employees don't even speak English. They simply cherry pick easy lawsuits making no effort on anything that takes more than a few minutes effort”
3
Failure to take on certain cases or dropping cases unexpectedly
“I'm not sure which location I used since it was all virtual during COVID but Morgan and Morgan was awful for me. They dropped my case out of nowhere and then waited too long to release it so my insurance company couldn't do anything to help me.”
4
Lengthy and repetitive intake process
“Intake process is beyond repetitive and unfortunately the people conducting the process are not very patient or helpful”
5
Lack of clear communication on case status and progress
“During the final stages of my case I lost my attorney with no warning Morgan Morgan did not notify me that I no longer had a lawyer it took over a month to speak with someone about My case”
