Reviews
Top review highlights
Pros
1
Exceptional professionalism and expertise
“Silvia is an absolute professional and took the time I needed to explain the process and her role thoroughly.”
2
Excellent communication and responsiveness
“She maintained consistent communication each step of the way until my case was resolved!”
3
Strong advocacy and commitment to clients
“Her sincerity, empathy and commitment to advocating on my behalf were apparent.”
4
Positive outcomes and exceeding client expectations
“The overall outcome was more than I ever hoped for and beyond my expectations.”
5
Personalized and compassionate service
“She is empathetic and kept in mind the financial burden and would take actions to minimize expenses.”
Cons
1
Slow response times and lack of communication
“I was desperate to get the lien document because we are in the process of refinancing our House and it took too long to drop the check to their bank to clear up until our Refinance processed got expired.”
2
Inconsiderate and unsympathetic staff
“The person that I spoke to in the phone told me, it was not their fault because they sent the letter awhile ago to let us know what we owed. Very inconsiderate!”