Reviews

Top review highlights

Pros
1
Highly responsive and professional team that provides excellent customer service
“Christina and the entire team were extremely responsive from start to finish.”
2
Effective in resolving complex insurance claims and disputes
“They handled our case against an insurance company that would not pay for property damages, though our insurance policy should have paid for the damages.”
3
Knowledgeable and experienced attorneys who achieve favorable results for clients
“Merlin Law literally was answered prayer for our non-profit agency for the help we needed to battle the 'insurance giant'.”
4
Transparent and communicative throughout the legal process
“My questions were answered in layman's terms, in such a way, I was understanding the legal process of my law suit.”
5
Dedicated to protecting the rights and interests of their clients
“They were very professional and emphatic but unfortunately, you have to go through the secretary Tammy Beach she is very difficult to work with and has a very bad attitude towards the client.”
Cons
1
Poor communication and responsiveness from certain staff members
“Very poor communication - they never called me ; I always had to call them for updates on my case and was never able to speak to the attorney.”
2
Inconsistent client experience, with some clients reporting excellent service and others reporting issues
“They said they'd handle our case. Had us fire previous attorney, then they used their 'cancelation clause' in their agreement n dropped our case. WHY YOU ASK? 'ITS A BUSINESS DECISION' WAS THEIR ANSWER.”
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