Reviews

This being my first accident, I am sad to report that the process of working with this team was more painful then the injuries sustained in my accident. I wish I could select 0 stars. To add more color, I had the scare of my life in July 21 when I was in a car accident that totaled my vehicle. In the initial engagement, the first point of contact was swift to execute an agreement when I initially reached out to inquire on the services provided. None the less within 30 minutes I was in a contractual agreement with Morgan&Morgan. While it was sudden, I decided to trust this large branded firm to provide me top quality support. Unfortunately the experience working with the team was nothing of the sort. I was initially assigned a point of contact that was very helpful. She provided resources so I could get the proper medical treatment needed. Her communication was great. Unfortunately at some unknown point she left Morgan&Morgan. I was not notified of this change, so there was a period of time at which I was reaching out for feedback with no response. I completed my treatment in November 21 and could not get in contact with the person I was assigned. Talk about anxiety in an already high stress situation. It wasn’t until I escalated my concerns through a support team that I was notified that my case was assigned (several weeks prior) to Princess. Princess reached out shortly after explaining she was “just” assigned. She inquired on where I was in my treatment plan which I shared I had completed in November 21. Keep in mind this is Late December. During this intro, I shared with her that I never spoke with my lawyer since starting the case. She explained her role, and I advised I still wanted to atleast hear from the person who was assigned. (Ps. It took an additional escalation request to finally be connected with my lawyer in Summer 22) In late December Princess advised that she would be reaching out to get the bills from the places at which I received treatment. At that point we reconfirmed the places I received treatment. She set an expectation that this process should take a few weeks to receive all of the responses. However these weeks swiftly turned into months. I was provided an estimate of my total medical fees in late March. This delayed process continued for several months as they pursued payment with the insurance company. It also quickly became apparent that proactive communication was a non priority for this team. I literally only receiving updates after I reached out through multiple venues (email, call Princess, and client support escalation team). The communication during this process was less than poor. I do not feel that my case was a priority for this team. Being such a large firm, I would have even appreciated an online dashboard where I could monitor the status of my case. This would have prevented me wasting time reaching out to multiple resources just to receive an update from my assigned representative. It is now September 2022, more than a year after my accident and 10 months after my treatment finished and I am finally concluding this process. While I hope I am never in another accident in need of legal support, I can say with 100% confidence that if I am I WILL NOT be working with Morgan&Morgan.

Barely reviewed a seemingly valid case…. Seems to me they only take the enormous cases. Seems kind of like they used a bot for their generic 5 star reviews if you read all them carefully

I have a case now and I'm at the end mark of getting my check. Why is it that the case manager said it will take ten business days for the accounting to issue me a check. We'll it's taking longer than ten business days and I upset. Case Manager explained she will call me when she have my check. She haven't called yet.

She has not called text response I never heard from her even once I don't even knkw what's going on I developed bppv since the fall she don't know because she has never contacted me

I was told that I will receive an email to send pictures of car damage but never received it. I called a week ago and was told the same thing and still no email. I would like to get the damage of my car fixed?

I recently found out that my information had been impacted by the T-mobile breach. I did some research and found that Morgan & Morgan was handling these cases. I contacted one the reps and was advised that they would not be able to assist me. I advised that my SSN and DL # had been part of the breach, but because I haven't had any issues, they couldn't assist. Well this certainly does not appear to be a For The People firm. If I don't have any fraud or stolen identity issues, you can't help? Well if my SS# is out there, I am at risk for the rest of my life, so how does this not qualify?

I’ve worked with a lot of law offices and I can say this one is by far the best one yet! They keep you updated the work is fast and efficient. I would recommend ms.Ciara she kept me in a positive attitude and helped with everything I needed. I highly recommend them you won’t regret it!!

Sadly I have not had the help I thought I would get when hiring this law firm. While my case was going on my case manager changed atleast three different times without keeping me in the loop. My case has been finished and the insurance company sent them the check at the end of June. I have still not received my settlement or a timeline as to when I would be able to recieve my end of the settlement. Every time I try and call I get put on hold and have to hear John Morgan's story and that just get me more frustrated since that is exactly how I feel.

Very slow. Been switched around to different paralegals. Lost all info I sent them. I had to start all over again. DEFINITELY DO NOT RECOMMEND!!!!!

In the beginning heard from case worker frequently and it's been about a month and nothing