Reviews

I have been emailing and calling them since William Heitmann sent me offer email regarding my case, my case been in active with them since 11/2021,and I want is know are my funds available . It’s been a month since I spoke via email with anyone since the offer. I’m growing frustrated and concerned with the lack of service I’m receiving. It’s almost 2 years since the picked up my case. I hadn’t read the reviews up until now I took a chance on the firm, but the overall communication is poor.

They did everything they said they would do. I’m satisfied with the level of customer service and the great communication from my lawyer. I highly recommend them to anyone in an accident.

THE ABSOLUTE WORST !!! I WOULD NOT RECOMMEND THIS "LAW FIRM" TO ANYONE. I HAVE YET TO SPEAK WITH ANYONE IN THAT OFFICE THAT HAS THE ABILITY, SKILLS OR COURTESY TO HANDLE A TELEPHONE CALL LET ALONE A CASE. NO ONE CALLS BACK NOR PROVIDES ANY INFORMATION IN A TIMELY MANNER. THEY HAVE YOU SET UP A PORTAL TO DISCUSS YOUR CASE AND UPLOAD INFORMATION AND UPDATES AND THEY DON'T EVEN USE IT. THEIR CUSTOMER CARE EXTENSION PROVIDES NEITHER CARE NOR CUSTOMER SERVICE AS THEY CLAIM THEY'LL RETURN YOUR CALL THE BUSINESS DAY AND DONT. THE RECEPTIONIST GIVES FAKE EMPATHY AND SAYS SHE WILL EXPEDITITE/ESCALATE YOUR CALL AND GUESS WHAT, IVE BEEN WAITING SINCE JULY FOR THAT ESCALATION RESPONSE .... ONE STAR IS 1 TOO MANY response to your bogus attempt 8/23/23....WITH ALL DUE DISRESPECT THE INFORMATION IN MY REVIEW ON 8/22/23 IS COMPLETELY ACCURATE, JUSTIFIED, AND WARRANTED. MY FRUSTRATION IS AIMED EXACTLY WHERE IT SHOULD BE AND THAT'S WITH YOUR "LAW FIRM". YOUR METICULOUS RECORD KEEPING OF EVERY CALL SINCE MY INITIAL CONTACT TO YOU IS INDEED ACCURATE BUT YOU FORGOT TO MENTION THOSE ARE ALL OUTGOING CALLS MADE FROM ME TO YOUR COMPANY ASKING FOR UPDATES ON MY CASE, LEAVING MESSAGES THAT WERE NEVER RETURNED OR GETTING THE SAME LOW BAR RESPONSE ATTEMPTING TO BLAME IT ON THE OTHER PARTY'S INS. ADJUSTER. I'VE SPOKEN WITH "CUSTOMER SERVICE" 1 TIME IN 6 MONTHS AND THAT WAS YESTERDAY 8/22/23 STATING SHE WOULD REVIEW WHAT WAS GOING ON AND GET BACK WITH ME TODAY 8/23/23 (WHICH SHE DIDN'T) AND WHEN I SPOKE WITH MY CASE MANAGER AT 8:00AM ON 8/22 I REQUESTED ALL MY DOCUMENTATION PERTAINING TO MY CASE AS WELL AS A DROP LETTER TO BE SENT TO ME AND THE OTHER PARTY INS ADJUSTER STATING I NO LONGER WISH TO RETAIN YOU FOR SERVICES THAT CLEARLY YOU STRUGGLE TO PROVIDE. IT HAS NOTHING TO DO WITH THE OFFER BECAUSE I'M WELL AWARE OF WHAT I DO AND DONT HAVE TO ACCEPT. DON'T TELL ME WHAT MY ISSUE IS BECAUSE UNLIKE YOU AND ALL THAT REPRESENT YOUR COMPANY I HAVE NO PROBLEM ARTICULATING MY ISSUES AND CONCERNS AND I HAVE DONE SO SEVERAL TIMES. LET ME ALSO STATE I HAVE SPOKEN WITH THE OTHER PARTY WHO UNFORTUNATELY IS NOT AT LIBERTY TO DISCUSS IN DETAIL MY CASE BUT HAS STATED SHE HAS BEEN AWAITING FEEDBACK FROM YOUR OFFICE SINCE 8/9/23( SOUNDS FAMILIAR).. FOR YOU TO RESPOND TO THE NEGATIVE REVIEW FASTER THAN RESPONDING TO MY MULTIPLE REQUESTS SUGGESTING THAT I CONTACT YOUR OFFICE AGAIN TO DISCUSS IN MORE DETAIL IS FURTHER INSULTING AS I WAITED ALL DAY TODAY AND LEFT A MESSAGE AGAIN AND ALSO SPOKE WITH A SWITCH OPERATOR WHO STATED SHE WAS "ESCALATING MY CALL TO THE OPERATIONS MANAGER" 2 HOURS BEFORE YOU POSTED THIS DEFLECTING AND LACK OF ACCOUNTABILITY RESPONSE. ALTHOUGH I CANNOT LEAVE MORE THAN 1 REVIEW, I WILL MAKE THE TIME TO ADDRESS YOU! WHICH IS MORE THAN I COULD SAY FOR YOU AND YOUR STAFF.

Outstanding firm with outstanding practices. Highly recommended!

Go see Keith very reliable and always involved with his people

Excellent lawyer. Helped me with a super speeder citation.

First, let me say thank you to everyone at the My 25% firm who helped me. Everyone was so informative and courteous and professional. They have a great system. My case is finally over and I did extremely well financially. I received full policy limits for my case and I couldn’t be more pleased. Thanks again for all your help and love your commercials.❤️

Excellent communication, attorney was fantastic. Very smooth process will definitely work with them again