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Reviews
Top review highlights
Pros
1
Excellent customer service and communication from the entire Fairell Firm team
“The staff was very nice and explained everything to me step by step. They even stayed in constant communication with me until it was time for me to get on the video conference with Attorney Fairell.”
2
Knowledgeable, experienced, and well-prepared attorneys who fight aggressively for their clients
“Attorney Roy was AMAZING!!!!!!!!!!!! Despite me waiting until literally a week before my court date, Ms. Roy had an unbelievable performance in court today! I'm beyond elated and satisfied!”
3
Compassionate and understanding approach, providing emotional support during difficult legal proceedings
“The professional and compassion displayed by this law firm towards me is immeasurable. When I mentioned I would like to speak to a therapist to ascertain my feelings. They directed me to a therapist I still have.”
4
Efficient and organized case management, including online portals for easy client access
“I was comforted by the office appearance, staff friendliness and ease of the online case management system. It was a plus to go online at anytime and track the activity on my case.”
5
Consistently positive and successful outcomes for clients
“We WON! Thank you so much to Attorney Diamond & the entire team! Throughout the process communication was great and we were well prepared as a unit.”
Cons
1
Potential for issues with billing and unexpected fees
“They rob you with every little fee they can tack on! You can do better ok!!!”
2
Concerns about lack of responsiveness and communication in some cases
“I've called half a dozen times and they don't bother getting back to me. Probably because my case won't cost them a ton of money so they don't prioritize my business.”
