Reviews
Top review highlights
Pros
1
Exceptional customer service and responsiveness
“This law firm has the best customer service Morgan was punctual, knowledgeable and able to schedule our appointment asap and I was cutting it close for time. She went above and beyond to ensure we got an appt with Mrs. Thorpe quickly.”
2
Extensive legal expertise and specialized knowledge
“Ms. Thorpe has a youtube channel that allows you to see her in action and her social media presence assured me that she was extremely intelligent. Her heart to assure top quality service appeared immediately.”
3
Flexible and accommodating approach
“She was flexible, resourceful, and assured us in consultation that she could handle our issue and explained in great detail with faith we could see her doing the research.”
4
Exceptional communication and client care
“She looked up the laws, procedures, and explain each part of what we had to do in detail. She is professional, personable, and about her business.”
5
Strong track record of success
“You better book her because I have referred her over to many others already.”
Cons
1
Inconsistent service quality
“My personal opinion is that I have wasted my time and money with this company that did not meet my expectations”
2
Potential unprofessional conduct
“Had a great experience Charlena and her staff are very professional .
I would definitely recommend her services to a friend.”