Reviews

This was my first time using an online portal for a closing. I absolutely loved it! The convenience and tracking of your documents collected. I also like that you continue to have access after closing. I can go in at my convenience to download documents to my files without having a lot of paper in hand. Great job!

Great company!!! They talked us through the whole process.kept us in the loop and did what they could to help us!!!

Great service, easy process 😃

Smooth transition with this firm. Very polite and professional folks here.

Great communication every step of the way! On-time. Great experience.

My experience was Horrible!! The customer service was nonexistent. I used them in the past for my closing 8 years ago and my lender suggested I use them for the refinance. Big Mistake!!! The service was horrible from the initial conversation with the receptionist. The receptionist was always unprofessional. She always appeared overworked and as if they were understaffed. The conversations were always rushed and not helpful at all. The paralegal Connie wasn't helpful and never followed up with me I had to call her to get updates on my closing, find out if she received everything, and the timing of my closing. Whenever she answered the phone her tone was always as if I was annoying or bothering her. I kept thinking, you are providing a service that I am paying you for and I get treated as if you are doing it for free. Also I was only following up because I wasn't getting updates on the status of my Refinance. In the past, I worked with attorneys that called to inform me of the closing time & if they were waiting on information from the lender. The day of the refinance was just as bad as the rest of my encounters with the staff. The receptionist was unprofessional. She never greeted me. When I walked in the door she immediately asked for my ID to make a copy. My appointment was at 9:00 AM and I had to wait until about 9:15 am as Amee sat with another client and just lollygagged. Amee never acknowledged me in the lobby. No customer service or southern hospitality!! I was assisted by another attorney, which was okay. However she was terrible too. So awful I don't recall her name. The experience was dry & she seemed to have an attitude. Again I didn't feel valued as a customer or individual. I brought my own pen for the signing(just a COVID thing) but it was the wrong color. The ones provided were awful. They made a noise whenever I used them that made me cringe. I would recommend another option like the Bic cristal ballpoint pens. They are much smoother and quieter. After having to use their pen & dealing with the evil attorney I just wanted to get the signing over. I was told I was going to be contacted when the funds were available. That never happened. I checked my account to see when the funds were deposited. I can't say it enough, they are AWFUL... They really need training on how to provide customer service. It seems as if they don't have the basics when it comes to customer service. I will Never ever refer them & do Not plan to use them again. I wanted to share my experience because I didn't receive the excellent service that others described.

Whenever I have the opportunity, I use this firm for my real estate closings. They are efficient. Their Client-Agent portal is easy to use and helps to keep each party on task. I’ve never had a bad experience and they have closed many transactions for my brokerage (Exposure Realty) over the years.

We sold our home and Weissman was the law firm handling the business. They have a portal that keeps you in the loop with what you need to do as well as the party. It was very smooth and easy, the closing attorney was very professional and knowledgeable.