Reviews

Where to even start….A group of friends and I stayed at the Lake Cottages with sea island this Memorial Day weekend. Staying at the cottages we were able to get access to the whole island and the amenities. We were able to call a free shuttle back and forth which was very nice and convenient. The cottages are gorgeous and very nice. The start of the Downfall was the dinner at Southern Tide. Our reservation was at 8:15 that Saturday night. We did not start walking out until 11:47 after waiting an hour and fifteen mins for our check. After watching the whole restaurant be cleaned, tables be moved, and even the big doors being closed, i decided to ask why we haven’t got our check and i got “oh she’s still working on it”. At the end of the day i had to get up again and just beg them to put it all on one card since we were trying to split the check. Luckily we did not have anything planned so it wasn’t the worst part of the trip. The worst part of the trip, which is the main reason everyone was so upset, was that we were told we could not bring any coolers on the beach. This was after us getting them all there from the cottages. After setting up on the beach we saw multiple coolers, small and large all over the beach. I have attached images of the ones close to us on the beach after being told our 12”x8” one was not allowed. One member of our group had to get it back to the rental house and joined us almost an hour after we set up. Moral of the story is I wish the custom service was better, especially for the amount you pay!

The Pearl of all resorts. The best time to come is spring time. The resort outside has an AWESOME fragrance. The resort itself is just unbelievable.

Very relaxing resort. Plan to stay at least four or five nights in order to get the full effect.

The stay was ok until checkout when they charged my room when my guest rented a golf cart. I don’t understand how a BMW is free to rent but a golf cart is $75. Plus the attendant Drew didn’t tell her there was a cost else we wouldn’t have rented it. He even as much as such when we spoke to him after the fact. He says usually the front desk sets up golf cart rentals and they would explain it. However we didn’t go through the front desk so it should have been Drew to explain what we were getting and if it was a cost. It’s very deceptive and unprofessional. I asked Drew for a refund but he said his manager Danielle Borgman denied it. And when Danielle called me per my request she told me she was the owner of the Golf cart rental shop as an independent contractor. I wanted to discuss my refund request but she kept talking over me annd was very unprofessional and discourteous. In the end she said multiple times “further questions should be directed to Vijay Singh”. Which really irritated me to no end. Also your spa should ask guest whether they prefer a make or female therapist. I am a make and they gave me a male. When I asked for a female, they said I will have to come back the next day which would have thrown off of my other itinerary so I was uncomfortable the whole time and I didn’t feel like I got any good value from that spa treatment and I bought this to the attention of the manager of the spa Andrina All she offered were some bath salts, which was unacceptable

An absolutely gorgeous place. Attended a business meeting that was hosted at The Cloister. The staff was incredible, the food was incrediblen Just wow...