Reviews

Top review highlights

Pros
1
Skilled and effective legal representation
“Attorney Justin Tsai on a cross-jurisdictional issue and I was thoroughly impressed with how quickly and diligently he worked with me in handling this matter.”
2
Efficient and professional service
“My divorce was done in a quick and efficient manner.”
3
Compassionate and understanding attorneys
“The knowledge, compassion and patience Shannon Hackett and her team has made it easier to cope with and the case went by quickly.”
4
Excellent communication and client support
“They communicated with us constantly, and kept us in the loop.”
5
Knowledgeable and thorough attorneys
“Shannon is further proof that women should run the world.”
Cons
1
Poor customer service and lack of follow-through
“...a secretary taking my name and number only to not have anyone confirm or call back for three different days on three different occasions.”
2
Ineffective legal representation
“I had Barrie as my lawyer and while he was nice I didn't feel he argued my case with much enthusiasm and he was quite wimpy against the opposing lawyer.”
3
Overpriced services
“They were a little on the high side in '97 in my opinion but their rates haven't increased too much since then (now 2011).”
4
Unresponsive and passive-aggressive behavior
“They weren't rude to me but very passive aggressive. For the last few weeks I've been calling once, twice or three times a week for the same reason, a status update: 'Have my documents been mailed to the address that I provided you?' Everytime I call same story.”
5
Unprofessional and rude behavior
“Had a brief phone consultation with Bob Young he was not helpful at all and ended up hanging up on me. Very rude and unprofessional.”
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