Reviews

Top review highlights

Pros

Excellent customer service and communication

“The communication was always excellent and I appreciated him letting us have a say in where we settled and not just trying to rush us through things.”

Knowledgeable and attentive attorneys

“Zach was on top of all the details that prior agent had been helping us with. He took over our case with ease and professionalism.”

Successful case outcomes and satisfied clients

“My case settle for the policy limits of the guy that hit me and I was really happy with the result. I definitely recommend Ryan and his staff.”

Compassionate and supportive approach

“Ryan was so compassionate, concerned, reassuring and personable that I felt like I was his only client and I knew he would take care of me.”

Responsive and available to clients

“Even after hours they have a 24 HR call center I could leave a message with a live person.”

Cons

Occasional communication and responsiveness issues

“I left voicemails that often took months to receive a call back. He missed appointments.”

Isolated incidents of poor customer service

“I felt like my daughter and I didn't matter. We were too insignificant for the firm.”