Reviews

Top review highlights

Pros

Provides valuable public service

“Great public servant”

Cons

Lack of customer service and communication

“Always phone tag and can never get any true help even if explaining a situation”

Unhelpful and vague responses

“Lots of depends or idk or you have to wait and find out or just flat out I can't tell you. Just sad”

Poor understanding of customer needs

“It seems as though the people in state jobs don't understand customers or customer service.”