Reviews

Top review highlights

Pros

Excellent and responsive customer service, with the staff being described as "friendly", "helpful", "kind", "sweet", and "amazing"

“Very friendly”

Highly professional and knowledgeable attorneys who provide valuable legal expertise and guidance

“Excellent work and JP handled my case professionally and accurately.”

Attorneys who go above and beyond to support clients, even after the initial case is resolved

“He has continued to be there for us even after the judgement. I don't know that he will ever know how much I appreciate the work he's done and continues to do.”

Attorneys who are transparent, honest, and upfront about costs and case progress

“They were upfront about costs and completely transparent. I was always kept informed regarding my case.”

The firm is described as being "military-friendly" and accommodating for clients who are not local

“I am active duty military and stationed in Japan. I googled many firm and no one was willing to assist me because I wasn't local. After many late nights I finally contact Diamond's and they was like they will take me as a client.”

Cons

Some reviewers reported issues with specific attorneys, such as not listening to client concerns, becoming defensive, and withdrawing from cases

“JP had some good advice. But unfortunately, he failed to listen to my concerns with the allocation judgement. He became very defensive with my feedback and voluntarily withdrew from my case.”

There were a few complaints about the receptionist or other staff members not being as helpful or responsive as desired

“I found Maryann not as helpful and approachable-she didn't really answer my questions or feel like she wanted to help.”