Reviews

Top review highlights

Pros
1
Polite and helpful staff
“Bless them for being so polite and helpful.”
2
Successful case outcomes
“Wow ! I had nothing but a good out come 3 times. !!”
Cons
1
Unprofessional and rude behavior from staff
“The lady told me 'I have no information at this time.' And hung up on me.”
2
Difficulty reaching and communicating with staff
“I called to speak to Lauretta the day of court due to it being continued. I explained my timeline on calls and my disappointment with the care I've received. In the middle of our conversation I politely asked her to hold on a second as my sons doctor was calling. She responded to me with 'my time is more important than to wait on a phone call' and hung up.”
3
Slow response times and lack of follow-up
“Slow to follow up on calls left for him.”
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